# Tuner Documentation

## Docs

- [Changelog](https://docs.usetuner.ai/change-log.md): Recent product updates and improvements
- [Classifying Calls](https://docs.usetuner.ai/docs/agent-configurations/classifying-calls-call-analysis-settings.md): Learn how to classify your calls by defining what "Success" and "Failure" mean for your agent. This is a critical step for accurately tracking your agent's performance and identifying areas for improvement.
- [Configuring Your Agent](https://docs.usetuner.ai/docs/agent-configurations/configuring-your-agent-agent-setup.md): This guide covers the agent configuration settings in Tuner. Learn how to define call outcomes, set up evaluations, and configure other settings to get the most out of the platform.
- [Creating Custom Evaluations](https://docs.usetuner.ai/docs/agent-configurations/creating-custom-evaluations-evaluation-criteria.md): Go beyond pre-defined metrics and create custom evaluations to check for the specific behaviors and outcomes that matter most to your business. This guide shows you how to use the evaluation builder to create powerful, custom checks.
- [Evaluating Agents with Dynamic Instructions](https://docs.usetuner.ai/docs/agent-configurations/evaluating-dynamic-agents.md): How to use call metadata to evaluate agents whose behavior changes based on runtime context.
- [How to Configure Real-Time Alerts](https://docs.usetuner.ai/docs/agent-configurations/how-to-configure-real-time-alerts.md): A step-by-step guide to setting up real-time alerts in Tuner. Learn how to create alerts for critical issues, set meaningful thresholds, and route notifications to the right channels.
- [Webhook Proxy (Vapi & Retell)](https://docs.usetuner.ai/docs/agent-configurations/webhook-proxy.md): Keep your existing Vapi or Retell webhooks working after connecting to Tuner. Tuner forwards the full call payload to your original webhook URL so your automations stay intact.
- [Connecting to LiveKit](https://docs.usetuner.ai/docs/api-and-integrations/connecting-to-livekit.md): Connect your LiveKit Agents to Tuner with a two-line SDK integration. Call data is automatically captured and sent to Tuner when each session ends.
- [Connecting to Pipecat](https://docs.usetuner.ai/docs/api-and-integrations/connecting-to-pipecat.md): Connect your Pipecat pipeline to Tuner with the Observer SDK. Call data is automatically captured and sent to Tuner when each call ends.
- [Connecting to Retell](https://docs.usetuner.ai/docs/api-and-integrations/connecting-to-retell.md): This guide shows you how to connect your Retell voice agent to Tuner. The integration is a no-code process that can be completed in minutes.
- [Connecting to Vapi](https://docs.usetuner.ai/docs/api-and-integrations/connecting-to-vapi.md): This guide shows you how to connect your Vapi voice assistant to Tuner. The integration is a no-code process that can be completed in minutes.
- [Custom Integration](https://docs.usetuner.ai/docs/api-and-integrations/custom-integration-with-the-tuner-api.md): Send call data from any voice stack to Tuner using our API (for platforms not natively supported).
- [Create Agent](https://docs.usetuner.ai/docs/api-reference/create-agent.md): Create a new agent in a workspace.
- [Create a Call](https://docs.usetuner.ai/docs/api-reference/create-call.md): Send call data from your voice AI platform to Tuner for analysis. This endpoint accepts call transcripts and metadata, then processes them through Tuner's evaluation pipeline.
- [Get Agent](https://docs.usetuner.ai/docs/api-reference/get-agent.md): Get a single agent by its Tuner ID.
- [List Agents](https://docs.usetuner.ai/docs/api-reference/list-agents.md): List all agents in a workspace.
- [Update Agent](https://docs.usetuner.ai/docs/api-reference/update-agent.md): Update an existing agent.
- [Glossary of Key Terms](https://docs.usetuner.ai/docs/core-concepts/glossary-of-key-terms.md): This glossary provides definitions for the key terms used throughout the Tuner platform and documentation.
- [Key Concepts Overview](https://docs.usetuner.ai/docs/core-concepts/key-concepts-overview.md): This guide introduces the core concepts that power the Tuner platform. Understanding these will help you get the most out of Tuner and effectively monitor your voice AI agent.
- [Introduction to Pre-defined Metrics](https://docs.usetuner.ai/docs/getting-started/core-concepts/Introduction-to-pre-defined-metrics.md): Tuner automatically computes a set of pre-defined metrics for every call. These metrics provide valuable insights without requiring any configuration. This guide explains each metric and how to use them.
- [Introduction to Evaluations & Guardrails](https://docs.usetuner.ai/docs/getting-started/core-concepts/introduction-to-evaluations-and-guardrails.md): Evaluations and guardrails are the core of Tuner’s monitoring capabilities. This guide explains what they are, how they work, and how to use them to improve your voice agent’s quality.
- [Introduction to Real-Time Alerts](https://docs.usetuner.ai/docs/getting-started/core-concepts/introduction-to-real-time-alerts.md): Real-time alerts allow you to move from reactive debugging to proactive issue resolution. This guide explains what they are, why they matter, and how to use them effectively.
- [Developer Overview](https://docs.usetuner.ai/docs/getting-started/developer-overview.md): A technical overview of the Tuner platform for developers. It covers the architecture, integration methods, and key technical concepts you need to know to get started.
- [Developer Quick Start](https://docs.usetuner.ai/docs/getting-started/quick-start.md): A step-by-step guide to integrating your voice AI with Tuner. Choose between no-code integration for supported platforms or API integration for custom setups. In just a few minutes, you'll have your first call analyzed.
- [General FAQs](https://docs.usetuner.ai/help-and-support/frequently-asked-questions-faq/general-faqs.md): Answers to frequently asked questions about Tuner. If you can't find what you're looking for, please contact our support team.
- [Troubleshooting Common Issues](https://docs.usetuner.ai/help-and-support/frequently-asked-questions-faq/troubleshooting-common-issues.md): A guide to troubleshooting common issues with Tuner. If you can't find what you're looking for, please contact our support team.
- [Configure Your Agent Using Tuner MCP](https://docs.usetuner.ai/mcp-integration.md)
- [Understanding the Overview Dashboard](https://docs.usetuner.ai/user-guide/agent-observability-and-optimization/gaining-real-time-visibility-with-live-monitoring.md): Learn how to use Tuner's Overview dashboard to get a high-level view of your agent's performance. This guide covers the key metrics, charts, and how to use this dashboard to monitor your agent's health.
- [How to Use Red Flags for Issue Triage](https://docs.usetuner.ai/user-guide/agent-observability-and-optimization/how-to-use-red-flags.md): Red flags are your early warning system for critical issues. This guide explains what red flags are, how to use them to prioritize issues, and how to drill down into the root cause.
- [Performing a Root Cause Analysis on a Single Call](https://docs.usetuner.ai/user-guide/agent-observability-and-optimization/performing-a-root-cause-analysis-on-a-single-call.md): A step-by-step guide to performing a deep-dive analysis of a single call. Learn how to use the Call Details view to uncover the root cause of an issue and identify opportunities for improvement.
- [Business evals framework](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/business-evals-framework.md)
- [Technical evals vs business evals](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/technical-evals-vs-business-evals.md)
- [Automotive dealerships](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/automotive-dealerships.md)
- [Debt collection](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/debt-collection.md)
- [Financial services banking](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/financial-services-banking.md)
- [Healthcare](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/healthcare.md)
- [Industry evaluations overview](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/industry-evaluations-overview.md)
- [Insurance](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/insurance.md)
- [Real estate](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/real-estate.md)
- [Restaurants food service](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/restaurants-food-service.md)
- [Travel hospitality](https://docs.usetuner.ai/user-guide/best-practices/custom-evaluations/verticals/travel-hospitality.md)
- [Best Practices for Agent Monitoring](https://docs.usetuner.ai/user-guide/quick-start/best-practices-for-agent-monitoring.md): Effective monitoring is key to maintaining a high-performing voice agent. This guide provides a set of best practices to help you catch issues early, improve your agent’s performance, and establish a data-driven workflow.
- [How to Review Your First Call](https://docs.usetuner.ai/user-guide/quick-start/how-to-review-your-first-call.md): A step-by-step tutorial on how to connect your voice agent to Tuner and perform your first deep-dive call review. In just a few minutes, you'll have a fully functional monitoring pipeline.
- [Manage Tuner with MCP](https://docs.usetuner.ai/user-guide/quick-start/manage-tuner-with-mcp.md): Use the Tuner MCP Server to manage your agent configurations directly from Claude or ChatGPT.
- [Welcome to Tuner](https://docs.usetuner.ai/user-guide/quick-start/welcome-to-tuner.md): Get started with Tuner and discover how to bring analytics and observability to your voice AI agents. In just a few minutes, you’ll have full visibility into your agent’s performance and behavior.

## OpenAPI Specs

- [openapi](https://docs.usetuner.ai/api-reference/openapi.json)