Create Call Outcome
Create a call outcome for an agent.
Call outcomes are the end-states a call can be classified into after analysis
— “resolved”, “escalated”, “no answer”. Each carries an outcome_type of
success or failure, which drives the success rate on your dashboards.
Authorizations
Use Tuner API key (tr_api_...) or user session token. Find your API key in Workspace Settings > API Keys.
Path Parameters
Tuner's internal numeric ID for the agent.
Workspace ID. Find this in Workspace > General Settings.
Body
Input schema for call outcome.
Display name for this outcome, shown on call records and dashboards.
1 - 200Instruction the AI uses to decide whether a call ended this way.
1Whether this outcome counts as a success or a failure. Drives the success rate on dashboards and alerts.
success, failure Skip the remaining analysis steps when a call matches this outcome. Use for outcomes where further grading isn't meaningful, such as a call that never connected.
Response
Successful Response
Response schema for call outcome.
Unique identifier for the call outcome.
5
Display name for this outcome, shown on call records and dashboards.
"Resolved"
Instruction the AI uses to decide whether a call ended this way.
"The caller confirmed their issue was resolved before ending the call."
Whether this outcome counts as a success or a failure. Drives the success rate on dashboards and alerts.
success, failure "success"
Skip the remaining analysis steps when a call matches this outcome. Use for outcomes where further grading isn't meaningful, such as a call that never connected.
false
Optional longer description of the outcome, shown in the UI.
"The caller's issue was fully resolved on this call."