March 10, 2026
🔗 Metadata-Linked Behavior Checks & MCP Improvements
Metadata-Linked Behavior Checks — Behavior checks can now reference call metadata, so your evals stay accurate even when agent instructions change per session or tenant. Attach any runtime context when pushing calls (instructions, tenant config, session properties) and each call is evaluated against its own context — not a shared static policy. Learn more → Tuner MCP Improvements — Enhanced the MCP prompt with deeper understanding of your agent’s context. It now suggests more comprehensive configuration across outcomes, intents, behavior checks, red flags, and data extraction — plus ships with richer built-in templates so your initial setup is closer to production-ready out of the box.February 25, 2026
⚡ Tuner MCP
Manage your agent’s observability configuration directly from your IDE or AI assistant using natural language. Tuner MCP lets you connect Tuner to tools like Cursor, Claude, Claude Code, and Antigravity — so you can manage your tuner agent without leaving your workflow. Key Features:- Set up observability for a new agent in minutes using natural language setup
- IDE Integration — configure Tuner from your development environment with API-key authentication
- Chat-Based Management — connect via OAuth and manage your agent through conversational prompts
- Iterate on your agent evaluations without leaving your workflow
February 18, 2026
📝 Call Log Transcript View
View the full conversation transcript directly from the Call Log details page — with speaker labels and timestamps. Use Cases:- Review exactly what was said during a flagged or failed call
- Verify agent responses against expected behavior
- Share transcript excerpts with your team for coaching or debugging
February 13, 2026
🔔 Real-Time Alerts
Get notified via Email when red flags, evaluation failures, or specific conditions are detected in your calls. Key Features:- Red Flag & Evaluation Triggers — fire alerts on hallucination, dead air, failed behavior checks, and more
- Configurable Conditions — set thresholds and filters to control when alerts are sent
February 9, 2026
🚨 Red Flags & Issue Triage
Automatically detect critical issues across your calls — Hallucination, Early Hangup, Dead Air, Intent Missed, and High Latency. Use Cases:- Triage the most critical issues first by filtering calls by red flag type
- Track red flag frequency over time to measure the impact of changes
- Investigate root causes by reviewing flagged transcripts alongside agent settings
February 5, 2026
📊 Performance & Behavior Dashboards
Two purpose-built dashboards for full visibility into your agent — from high-level trends to granular behavior analysis. Key Features:- Performance Analysis — track call volume, success rates, and key metrics over time
- Behavior Analysis — surface pass/fail rates for behavior checks and spot recurring red flags
- Time-Range Filters & Agent Drill-Down — isolate data by date range or specific agent
February 3, 2026
🔌 Public API & Custom Integration
Send call data from any voice platform to Tuner with a singlePOST request — no pre-built integration required.
Key Features:
- Single-Endpoint API — one request to push transcripts, metadata, and properties
- Platform Agnostic — works with any voice platform or custom-built system
- User Sentiment Support — include caller sentiment for richer analysis
February 1, 2026
🎉 Tuner Launch
Tuner is live — the observability and monitoring platform built for voice AI agents. Full visibility into every call your agent handles. Key Features:- End-to-End Call Monitoring — every call is captured, transcribed, and analyzed automatically
- Configurable Evaluations — define call outcomes, user intents, and behavior checks tailored to your agent
- Native Integrations — connect directly to Retell, VAPI, Bland, and more with one-click setup
- Credit-Based Pricing — pay only for what you use, with a free tier to get started