Quickstart

Creating an agent in Tuner is a guided wizard. At the end you have a call in Call Logs with its transcript, voice metrics and eval results.

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Before the wizard: two questions

The first time you sign in, Tuner asks What brings you to Tuner? (Test my agent, Monitor production calls, Both or Just exploring) and What best describes you?. Answer both and click Continue.

• If you pick Just exploring, Tuner creates a demo agent with sample data and opens it. You can start the wizard later from the sidebar.
• Otherwise, Tuner opens the wizard below.

To start the wizard at any other time, click Set up your first agent in the sidebar, or Create New Agent once the workspace has an agent. The wizard has three steps for Retell, Vapi and ElevenLabs, and four for LiveKit, Pipecat, Dograh and My own stack, which add a code step.

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Step 1: Add your agent

Under Where does your agent run?, pick a provider: Retell, Vapi, ElevenLabs, LiveKit, Pipecat, Dograh or My own stack. That choice decides the rest of the step.

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Step 2: Choose how to configure it

Under How do you want to configure it?, pick one of three methods and click Continue. A template gets you eval results on your first call. Pick the closest match; everything it adds stays editable in Agent Settings.

Available templates

Template	Direction	Use case
Inbound Customer Support	Inbound	Questions, complaints, and issues the agent resolves or escalates.
Appointment Booking	Inbound	Booking, rescheduling, canceling, or checking availability.
Medical Receptionist	Inbound	Patient scheduling, prescription refill routing, insurance queries, and emergency escalation.
General Receptionist	Inbound	Answering, routing callers, taking messages, and light scheduling.
Food & Restaurant Ordering	Inbound	Placing, modifying, or canceling orders and answering menu questions.
Real Estate	Inbound	Buyer, seller, and renter inquiries, listing questions, and viewing bookings.
Payment Reminders	Outbound	Reminding a customer of a payment and confirming or arranging it.
Lead Qualification	Outbound	Qualifying a prospect, gathering key details, and booking a next step.
Recruitment / HR Screening	Outbound	Screening candidates against job criteria before a recruiter takes over.

The library changes over time, so what you see may differ from this list.

If you pick Configure via MCP, the step shows Configure with MCP with two parts: Step 1: Connect to your AI client and Step 2: Start the setup, a prompt with your agent and workspace IDs filled in. Follow them, then click Continue. You can open the same instructions later from Configure with MCP at the top of Agent Settings.

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Step 3: Connect your code

Connect your code shows the install command and a code snippet for your provider, with your workspace ID and Agent Remote ID filled in.

• If the workspace has no Tuner API key yet, Tuner creates one named Agent setup and puts it in the snippet. This is the only time the key is shown, so store it.
• If the workspace already has a key, the snippet shows <YOUR_API_KEY>. Replace it with a key from API Keys. Existing keys can’t be shown again; create a new one if you don’t have it.

Dograh shows three values to copy into the Tuner node of your Dograh workflow: Agent Remote ID, Workspace ID and API Key. Add the snippet to your agent, then click I’ve added this — continue. The snippet is the minimal integration. Everything else (cost calculation, recording URLs, disconnect reasons, agent versioning, SIP correlation for simulation) is on your integration guide:

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Step 4: Get your first evaluated call

The last step is Get your first evaluated call. What it shows depends on your provider.

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Import recent calls (Retell, Vapi and ElevenLabs)

Tuner first checks your Retell, Vapi or ElevenLabs account for recent calls. If it finds some, it shows Found N recent calls. Click Import & evaluate all N to import and evaluate up to 25 of them. When the import finishes, click View your calls. If Tuner finds no recent calls, it shows the two cards below.

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Take a real call

The Real call card waits for your first call. Call your agent on the number it’s live on, have a short conversation, and hang up. When the call arrives, the card shows Call received. Click View call to open it.

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Or run a simulated call

The Simulated call card places a test call for you. Some providers need a one-time route setup first, which is saved to Agent Settings > Simulation Setup: Once the route is saved, click Run a simulation. Tuner opens Simulations with the run dialog, where you review the settings before anything runs. Credits are only used when you start the run. See Run a simulation. Click Finish to leave the wizard and go to your agent.

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What you should see

Open Call Logs and click into the call. The transcript shows turn by turn next to these tabs:

• Overview: the call’s red flags, labels, sentiment and metadata
• Evals: the result of each eval your template or configuration added
• Voice Metrics: per-turn latency, and where in the pipeline the time went
• Data Extraction: the fields Tuner pulled from the conversation

See Call Logs for the full call view. If the call is there but nothing is scored, check that the agent has evals in Agent Settings > Evaluation Rules. If the call never arrives, see your integration guide’s troubleshooting section.

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Next steps