Get Call
Retrieve a single call with its full transcript and analysis.
Authorizations
Use Tuner API key (tr_api_...) or user session token. Find your API key in Workspace Settings > API Keys.
Path Parameters
Tuner's internal numeric ID for the call.
Tuner's internal numeric ID for the agent.
Workspace ID. Find this in Workspace > General Settings.
Response
Successful Response
Detailed call information response.
Call database ID
Call start date in ISO 8601 format
Provider call ID
Call intent
Call outcome with value and type
Call duration in milliseconds
Call status
Disconnection reason
Call cost in cents (canonical unit). Frontend converts to dollars for display.
Raw persisted latency payload from DB with top-level keys (for example: e2e/llm/stt/tts/eou). Any metadata key is excluded.
Aggregated voice metrics derived from call latency + transcript
Customer phone number
Caller phone number (for phone_call type)
URL to call recording
Extracted data fields from LLM
Call evaluations (placeholder)
Raw transcript segments as stored, including agent/user messages, node transitions, and tool calls.
Simulation scenario end goal. Populated only when this call is a simulation call.
Simulation scenario persona. Populated only when this call is a simulation call.
Simulation scenario prompt. Populated only when this call is a simulation call.
Simulation scenario type, mapped for display: 'Routine call' for functional, 'Pressure call' for adversarial. Populated only when this call is a simulation call.
PII redaction outcome. Null when redaction was not attempted (disabled workspace, simulation call, or pre-feature call); otherwise one of 'redacted', 'partial_failure', or 'failed'.
redacted, partial_failure, failed Retention erasure scope applied to this call. Null when the call was never erased. The 'full' scope never appears here -- it deletes the call row entirely, so those calls 404 instead.
transcript_recording, caller_data When retention erasure ran for this call, ISO 8601. Null when never erased.
Call-level metadata: AI models, AI usage, and remaining customer-supplied keys. Null when the call has none.