Re-score Transcription Accuracy
Re-score one clip-replay call against the clips’ current transcripts.
Runs synchronously (a text comparison only) and returns the refreshed accuracy block. Clip edits never re-score on their own; this is how an outdated score is brought up to date. On an unexpected error the old score is left untouched.
Authorizations
Use Tuner API key (tr_api_...) or user session token. Find your API key in Workspace Settings > API Keys.
Path Parameters
Tuner's internal numeric ID for the call.
Tuner's internal numeric ID for the agent.
Workspace ID. Find this in Workspace > General Settings.
Response
Successful Response
How accurately the agent's speech-to-text heard the replayed caller clips.
The score fields are stored when the call was scored. The verification fields, clips
and is_outdated are read live from the clip set. Absent (null) on the parent when the
call has no score.
Accuracy from 0 to 1 (1 minus the error rate, floored at 0)
Raw word error rate. Can exceed 1 when much noise was transcribed
Quality band for the score
good, fair, poor Words the caller said (after cleaning)
Words the agent heard (after cleaning)
Caller words that were misheard
Caller words that were not transcribed
Transcribed words the caller did not say
Total number of mismatch entries, including those beyond the 50 stored
Language code the comparison used
True when the call ended before every clip was played
Clips in the set when the call was scored
Clips that were played and compared
How many of the scored clips are human-verified right now
True when clip transcripts were edited or verified after this call was scored, or the scoring rules changed. Re-score the call to use the current transcripts. False when the clip set no longer exists
When the score was calculated
Up to 50 mismatches in reading order. See error_entry_count for the total
Raw speech-to-text provider name. Null when not reported
Raw speech-to-text model name. Null when not reported
Latest verification time among the verified scored clips
The scored clips in playback order, with their current text