The Core Loop: Observe, Analyze, Optimize
Tuner is built around a continuous improvement loop:1
Observe
Monitor your agent’s performance in real time using the Overview dashboard and Call Logs.
2
Analyze
Perform deep dives into specific calls to understand the root cause of issues.
3
Optimize
Make changes to your agent and validate improvements with real data.
Key Concepts at a Glance
| Concept | Description | Learn More |
|---|---|---|
| Evaluations & Guardrails | Evaluations analyze a call against a set of criteria to determine its quality. Guardrails are rules that define what “bad” looks like—when breached, they trigger red flags or alerts. | Introduction to Evaluations & Guardrails |
| Metrics | Quantitative measurements for every call, like talk time, silence duration, and sentiment. | Introduction to Pre-defined Metrics |
| Red Flags | Tags triggered when a critical issue is detected, like a hallucination or broken flow. | Best Practices for Agent Monitoring |
| Alerts | Proactive notifications sent when a specific event occurs, like a spike in red flags. | Introduction to Real-Time Alerts |
Next Steps
Dive deeper into the terminology used throughout the Tuner platform.Glossary of Key Terms
A comprehensive glossary defining all key terms used in Tuner.