Accessing Agent Settings
To access the agent configuration settings, navigate to Agent Settings in the Tuner sidebar. This will open a page with several tabs, each dedicated to a different aspect of agent configuration.Key Configuration Tabs
- Agent Setup
- Call Analysis
- Evaluation Rules
- Alerts
This is where you define the basic details of your agent, including its name, primary goal, and connection settings (language, and call direction). You also provide the system prompt that guides your agent’s behavior. If you plan to use Call Simulation, configure SIP Settings here as well for inbound agents; outbound agents are configured in the Simulation Setup tab instead.
Next Steps
Learn how to classify your calls to accurately track your agent’s success rate.Classifying Calls
A guide to defining what “Success” and “Failure” mean for your agent.