Introduction to Vertical Best Practices
Every industry has unique characteristics, regulatory requirements, and success metrics that shape how voice AI agents should be evaluated. While the foundational principles of evaluation remain consistent, the specific metrics and compliance requirements vary significantly across different sectors. The following vertical-specific guides provide industry-tailored best practices for implementing and evaluating voice AI agents. Each guide includes common call intents, outcomes, recommended evaluation criteria, compliance requirements, and performance benchmarks relevant to that industry. Important Note: The data, metrics, and benchmarks provided in these guides represent common industry standards and best practices. However, your specific implementation may vary based on your business model, regional regulations, and unique operational requirements. Use these as starting points and adapt them to fit your organization’s needs. How to read the evaluation tables: each guide opens its evaluation section by naming the predefined evals that already cover ground in that industry, then lists the industry-specific checks to add on top as custom evals. Anything Tuner ships in the library is referred to by its exact name, so you can find it in the Add evals modal. Everything else is a prompt you write yourself in the custom eval builder.Available Vertical Guides
- Automotive Dealerships - Service appointment scheduling and sales lead qualification
- Debt Collection - Compliant debt recovery communications and payment arrangements
- Financial Services & Banking - Secure account management and transaction processing
- Healthcare - HIPAA-compliant patient scheduling and communications
- Insurance - Claims processing, policy management, and customer service
- Real Estate - Lead qualification, property tours, and tenant support
- Restaurants & Food Service - Order taking and reservation management
- Travel & Hospitality - Booking, concierge services, and guest support